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FAQ

How do I order from BudBuddi?
It’s simple! Go to our Login/Registration page, submit your email address, create a password and upload an image/scan of your government issued ID. From there, you’ll need to enter your billing and shipping information into your user account. You can shop til you drop, but you need to be logged in to place an order. If you have any questions, please use the Get In Touch form at the bottom of our homepage.

How do I access discounts on my first order?
It’s awesomely easy! Load up your cart with everything that you want, including a gram of your favourite strain. During the checkout process, enter the following two coupon codes:

  • Coupon Code 1: freegram
  • Coupon Code 2: firstvisitdiscount20%

There are two opportunities to enter these codes during the checkout process, once on the “Cart” page and once on the “Checkout page. Please use the Get In Touch form on the homepage if you have any questions about this and we’ll get right back to you!

Do you offer discounts for veterans, seniors, or people using cannabis to treat medical conditions? 
Yes. Please use the Get In Touch form to inquire about this. All we need from you is supporting documentation and we will issue a special coupon code just for you to use each time you place an order.

Why isn’t my coupon code working? 
During our Flower sales, the firstvisitdiscount20% coupon code will not apply to Flower. It will however apply to all other items in your cart.
If the coupon for a free gram isn’t working, it’s likely because you haven’t added a gram of your favourite strain to your order. As soon as there is a gram in your cart, the coupon code should work.

What forms of payment are accepted?
We are pleased to announce that we are now accepting two easy and secure payment methods – Interac Online Payment as well as payment via Interac E-Transfer!

Interac Online Payment allows you to pay directly from your bank account to ours without having to send an email transfer! Details pertaining to how to proceed with each method of payment are provided upon checkout.

We are not currently accepting credit cards, PayPal, BitCoin or other payment systems, but we hope to offer other payment options soon!

If you have any questions, please complete the Get In Touch form on the homepage and we will get right back to you!

Are there delivery fees?
Delivery within Alberta, British Columbia, Saskatchewan and Manitoba is $15. For all other areas within Canada, delivery is $25. Shipping on all orders over $250 is free!!!

What are your hours? When will my delivery arrive?
Orders may be placed 24/7. Orders received before 8:30 am PST/11:30 am EST on business days will be shipped the same day. Orders received after 8:30 pm PST will be shipped the following business day. Please note orders placed during the weekend will ship on Monday, and orders placed on statutory holiday dates will ship the next business day.Shipping time is between 1 – 3 business days depending on where you live. If you have questions about shipping time, please fill out the Get In Touch form and we will get right back to you! Shipping on orders over $250 is free.

How will my delivery arrive?
All deliveries will arrive by mail. This means that you must have a valid mailing address for your order to be shipped to.

What happens if my order is too large for my mailbox?
If your order is too large to fit into your mailbox it will be delivered to a nearby postal outlet. Please note you need a government issued ID to pick it up.

Do you offer a referral program?
Yes, we do! If you love our buds and want to encourage your friends to check us out, please use the Get In Touch form on the Home Page and send us a note to let us know. We will get you set up with a special coupon code that gives your friend $10 off their order and gives you $10 in credit on your account each time the coupon is used!

What are BuddiLove Points and how do they work?
BuddiLove Points are our way of showing our appreciation for you! The concept is simple – for every dollar you spend, you earn one BuddiLove Point. Every forty points earned gives you $1 off, so that’s $5 in BuddiLove Points for every $200 you spend!

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